Refund Policy
You have 30 days to change your mind.
30-day money-back guarantee
Ask within 30 days of the charge and you get your money back.
The policy, in one paragraph
Every purchase on KitchenGPT is covered for 30 days from the date of the charge. Ask us inside that window and tell us what went wrong. A person answers — usually with one question, sometimes with a fix worth trying first. If you still want the refund after that, we approve it. Three situations we review more closely are listed below rather than hidden in a clause.
What is covered
Everything KitchenGPT sells, at the price you were charged:
| KitchenGPT | $27 a month, or $167 a year |
|---|---|
| KitchenGPT Studio | $37 a month, or $227 a year |
| KitchenGPT Premium | $97, one time |
| Lifetime purchases | $67, one time |
| Credit packs | one-time top-ups, from $12 |
On a subscription, the 30 days run from each charge, not from the day you signed up. A renewal you did not want has its own 30 days.
How approval works
Ask within 30 days and the guarantee holds. We ask what went wrong first — often there is a fix, a credit adjustment, or a plan that fits better, and we would rather solve the problem than lose you. If you still want the money back after that, we approve the refund and start it the same day.
What we review more closely
Three cases get a longer look before we answer. They are not refusals — most of them are still refunded — but a person reads the account first.
You used more than 5 generations
Five is enough to see whether KitchenGPT works on your kitchen. Past that, tell us what went wrong and we will look at the account.
You downloaded plans or export documents
Cut lists, cabinet schedules and export files stay on your computer after a refund. We still refund most of these — we just read them first.
You topped up credits
A credit pack is its own purchase with its own 30 days. Spent credits cannot come back, so we settle the balance with you rather than guess.
A closer look means a person reads your request and answers within 2 business days. Tell us what you expected and what you got — that is the whole test.
How to ask
Option 1: Ask our help desk
Open the help desk and say you would like a refund. It answers straight away and can settle it there — no ticket number, no waiting.
Option 2: Email us
Send an email to support@kitchengpt.io with:
- Your account email address
- Your order number (found in your receipt email)
- Brief reason for the refund (optional, helps us improve)
How long it takes
- Straightforward requests: approved and started the same day
- The three cases above: an answer within 2 business days
- Card refunds: 5-10 business days to appear on your statement
- PayPal refunds: 3-5 business days to appear
The last two are your bank's timing, not ours. We release the refund immediately on our end.
Cancelling a subscription
- Ask the help desk to cancel, or open Billing and use the "Manage or cancel subscription" link. Either one stops the next charge.
- Your access runs to the end of the period you already paid for.
- Cancelling is not a refund. If you also want the last charge back, ask for it — the 30 days apply to that charge.
Lifetime purchases have nothing to cancel. They do not renew, so the only thing to ask for is the refund itself.
Exceptions
Two situations we cannot refund, both of them rare:
- Accounts terminated for Terms of Service violations
- Fraudulent purchase activity
And one that is simply outside the promise: a charge more than 30 days old is past the guarantee. Write to us anyway. We would rather hear it than read it on a chargeback form.
Why the guarantee is written this way
KitchenGPT is rated 4.8 out of 5 by the people who have reviewed it, and most refund requests we get are somebody whose kitchen photo did not work the way they hoped. That is worth a fast yes. The three cases above are the ones where the product was delivered and kept, and a rule cannot tell the difference between a bad fit and a free kitchen plan — so a person looks instead.
If KitchenGPT does not deliver value, you should not have to pay for it. That is the whole policy.
Questions?
If you have any questions about our refund policy, please contact us:
- Help desk: Open the help desk — answers straight away
- Email: support@kitchengpt.io
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